Category: Work Order Management


Client Overview: Product Owner

ABB provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Their enterprise software portfolio offers an unparalleled range of solutions for asset performance management (Asset Suite), operations and workforce management (Service Suite), network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability.

Responsibilities:

  • Identify project stakeholders, subject matter experts and security access requirements.
  • Continue to engage business into the product development process and effectively collaborate with stakeholders to identify and validate requirements.
  • Build a product backlog in Version One tool, envision and estimate the product, and plan for incremental releases.
  • Follow Agile ceremonies (Release Planning, Spring Planning / Retro / Review, etc.) and principles throughout the product development phases.
  • Attend daily scrum stand-up meetings, prepare UML Use Cases, write User Stories and facilitate grooming sessions utilizing the Agile and Scrum methodologies.
  • Document meeting minutes and ensured that action items were tracked and issues identified / resolved.
  • Excellent communication skills with the ability to influence business stakeholders on product decisions.
  • Facilitate brainstorming sessions, document minutes and ensured that action items were tracked and issues identified/resolved.

  • Prepared UML Use Cases and User Stories utilizing Version One tool for agile development team.
  • Define project scope and deliverables and prepare current and future state swim-lane process diagrams using MS Visio.
  • Manage scrum teams and responsible for features development by Product Development.

Project Deliverables for the Service Suite, Workforce Management product:

  • Scope Definition and Project Charter for the Capacity Administrator project.
  • Business, Functional, and Non-Functional Requirements Matrix for Business Requirements Document.
  • Define security requirements and prepare Security Matrix for Security Administration application and User’s Guide.
  • UML Use Cases and Alternative Scenarios.
  • Define Features and User Stories and
  • Current (AS-IS) – Future State (TO-BE) process mapping.
  • Gap Analysis for Forecast Run, Dispatch Schedule (Gantt Chart), Fieldworker Tablet Asset Layers and Layered Maps
  • Pros and Cons Analysis for Capacity Administrator project.

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Madison Square Garden

Client Overview: Senior Business Analyst

With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company’s three business segments – Madison Square Garden Sports, Media and Entertainment – work together to deliver exceptional experiences that endure for generations.

http://www.themadisonsquaregardencompany.com/our-brands.html

Brands:

Sports

  • Knicks
  • Rangers
  • Liberty
  • Connecticut Whale

MSG Media Networks

  • (MSG & MSG+)
  • Fuse

Venues and Entertainment

  • Madison Square Garden
  • Radio City Music Hall
  • The Beacon Theatre
  • The Theater at MSG
  • The Chicago Theatre
  • The Forum
  • The Wang Theatre
  • Christmas Spectacular
  • Rockettes

Venue Systems:

The position is focused on key functional business areas including food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, facilities maintenance and incident management.

Aware Manager will be configured for the tracking of Building/Event Operation work orders and security incidents across the following MSG Holdings venues: Madison Square Garden, The Beacon Theatre, The Chicago Theatre, Radio City Music Hall.

Responsibilities:

The Venue Systems, Senior Business Analyst is primarily responsible for providing business analysis on projects and system enhancements, gathering requirements, creating test cases, and conducting IT testing in preparation for User Acceptance Testing of systems used at all of the company’s venues.

Assigned several projects and/or system enhancements that will require proper deliverables to meet with guidelines and process standards. Providing swim lane diagrams of proposed business processes and functional specifications in joint sessions with users and IT staff.

Infowave

Client Overview: Senior Business Analyst

Infowave acquired its product offering with the purchase of Telispark from Deloitte Consulting in 2004. Infowave Software developed software that enabled employees to access corporate networks using wireless devices such as laptops, personal digital assistants, and mobile phones.

Echo by Infowave!

  • Its Echo by Infowave software suite was composed of configurable modules (COTS) used in field service, supply chain, and asset management operations for reliable wireless transmission of data using a PDA device or Notebook (i.e. Panasonic Toughbook) and facilitated more efficient field force operations and productivity. Infowave targeted the utility, oil and gas, government, telecom, and other vertically integrated industries.
  • The system architecture included java J2EE platform utilizing middleware (i.e. TIBCO/WBISF) that integrated with SAP, PeopleSoft, and Passport ERP(s), including Oracle databases.
  • Infowave Software partnered with IBM USA to utilize their IBM® WebSphere® Business Integration Server Foundation (WBISF) to help link business processes with software applications.

Work Order Management, Supply Chain, and Scada Solutions

  • As the Professional Services, Business Analyst, Lezlie Tanasiuk was responsible for requirements analysis, preparation of the functional specification (Solution Design Document) including wireframe mock-ups for Chevron Pipeline and Shell Oil work order management and SCADA solutions.

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