Telus Communications: Business Analyst II

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides competitive consumer offerings that include wireline, wireless, internet and Optik TV™. Telus also delivers a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. The Business Analyst of the Partner Service Management team has three key areas of business and technology focus:

  1. Delivering on Corporate, Mandated, Service Development & Strategic Initiatives
  2. Designing & executing on tactical plans that improve processes; customer experience
  3. Supporting our Sales, Marketing, and Customer CARE Operations & Strategies

Responsibilities:

  • Performed business analysis including workflow analysis, current state process mapping, and defining business, functional and non-functional requirements.
  • Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
  • Planning, designing &/or re-design of manual and automated business processes
  • Developed Pros and Cons Weighted Decision Making analysis for option recommendations.
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