Category: Regulatory


Telus Communications: Business Analyst II

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides competitive consumer offerings that include wireline, wireless, internet and Optik TV™. Telus also delivers a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. The Business Analyst of the Partner Service Management team has three key areas of business and technology focus:

  1. Delivering on Corporate, Mandated, Service Development & Strategic Initiatives
  2. Designing & executing on tactical plans that improve processes; customer experience
  3. Supporting our Sales, Marketing, and Customer CARE Operations & Strategies

Responsibilities:

  • Performed business analysis including workflow analysis, current state process mapping, and defining business, functional and non-functional requirements.
  • Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
  • Planning, designing &/or re-design of manual and automated business processes
  • Developed Pros and Cons Weighted Decision Making analysis for option recommendations.
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Client Overview: Business Analyst

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video. The company is based in Burnaby, British Columbia. Telus utilizes CDMA 2000, IDEN, and HSPA+-based mobility phone networks.

Telus Communications

  1. Telus Communications (Alberta) was created in 1990 by the government of Alberta as a holding company in order to facilitate the privatization of a crown corporation, the Alberta Government Telephones Commission (AGT).
  2. In 1995, it acquired Edmonton Telephones (Ed Tel) from the City of Edmonton making Telus the owner of all telephone service in the province.
  3. In 1996, Telus was introduced to the public as the consumer brand, replacing AGT and EdTel.
  4. In 1999, Telus Corporation was created by the merger of Telus (Alberta) and BCTel with the new entity retaining the Telus name. As a result of the merger Telus became Canada’s second largest telcom with 22% of market share compared to Bell Canada’s 42%.

Telus Mobility, a public company, is one of Canada’s leading telecommunication companies that operates specialized mobile radio wireless communication networks.

Acquisition of Clearnet

  1. In the 1999/2000 period Telus acquired through merger the high performing Clearnet Communications, a cellular company that was based in Scarborough (Toronto) Ontario, which gave it foothold in the highly competitive central Canadian market (Ontario, Quebec).
  2. The company had its origins in nearby Pickering and was by 1997 outperforming the other Toronto/Ontario based cellular companies through its easily accessible product (the actual phone sold in various stores) and its high tech marketing strategy of its time, that emphasized uncluttered simplicity and a bright future outlook through its nature and animals motifs.

Fusion West Project! (Billing System Merger)

The Fusion West Project was iniated to merge billing system functionality of the K2 Billing System (Telus BC) with the KNOWbility Billing System (Telus AB) in anticipation of further development of the Oracle, EDW by Telus Mobility East, Toronto, Ontario. Continue reading

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