Category: Billing



Client Overview: Senior Business Analyst

  • Amway was founded in 1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of companies under Alticor reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010. Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements, water purifiers, air purifiers, insurance and cosmetics.
  • In 2004, Health & Beauty products accounted for nearly 60% of worldwide sales with locations in more than 80 countries and territories in the Americas, Europe, China, Japan and Korea, South East Asia, South Africa, Australia and New Zealand, Amway is a truly global company.
  • Amway was ranked No.114 among the largest global retailers by Deloitte in 2006, and No.32 among the largest private companies in the U.S. by Forbes in 2010.

Sales Order Solution Project

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture (SOA) required for the ATLAS deployment in Europe, in a manner that ensures the effective delivery of these capabilities for web services and the contact center that meet business, functional and non-functional requirements and the unique aspects of Amway’s sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

  1. Identified business processes in scope for the Sales Order Solution but limited to order capture.
  2. Consolidated/validated Business Requirements and Solution Requirements (Functional and Non-functional Requirements) with stakeholders, and SME’s for the Enterprise Services department related to Order Capture business processes and prepared spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included:
    • Distributor Registration
    • Distributor Resignation
    • Distributor Blocks and Privileges
    • Create Sales Order
    • Item Substitution and Back Order
    • Process Sales Order
    • Billing
    • Distributor Bonus
    • Awards and Line of Sponsorship
  3. Reformatted validated requirements (Business, Functional and Non-functional Requirements) for the Global eBusiness department by individual solution component.
  4. Drafted and colloborated with SDLC department to finalize Requirements definition.
  5. Prepared definition for User Stories, Use Case Diagrams (Context Models), and Use Case Scenarios.
  6. Prepared Use Case Diagrams (Context Models) and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.

The Sales Order Solution project utilized Agile software development, Continue reading

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Client Overview: Lead Business Analyst

As a nationally recognized tire dealer in Canada, Fountain Tire offers a wide range of car, truck, and trailer tires, as well as complete automotive services, for any make and model of vehicle.

First started in 1956 in Wainwright, Alberta, by Bill Fountain, Fountain Tire expertly combines key factors such as experienced owners, licensed automotive technicians, and quality products to form a company driven to serve. Today, it has over 140 stores spanning as far west as Victoria, British Columbia and as far east as Thunder Bay, Ontario.

End of Day / End of Month Project!

The primary objective of the End of Day / End of Month Project (Business Process Re-Engineering) was to identify functional processes and document procedures to facilitate the streamlining of Fountain Tire’s, Financial Charges and Customer Statement processes. Continue reading

Client Overview: Business Analyst

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video. The company is based in Burnaby, British Columbia. Telus utilizes CDMA 2000, IDEN, and HSPA+-based mobility phone networks.

Telus Communications

  1. Telus Communications (Alberta) was created in 1990 by the government of Alberta as a holding company in order to facilitate the privatization of a crown corporation, the Alberta Government Telephones Commission (AGT).
  2. In 1995, it acquired Edmonton Telephones (Ed Tel) from the City of Edmonton making Telus the owner of all telephone service in the province.
  3. In 1996, Telus was introduced to the public as the consumer brand, replacing AGT and EdTel.
  4. In 1999, Telus Corporation was created by the merger of Telus (Alberta) and BCTel with the new entity retaining the Telus name. As a result of the merger Telus became Canada’s second largest telcom with 22% of market share compared to Bell Canada’s 42%.

Telus Mobility, a public company, is one of Canada’s leading telecommunication companies that operates specialized mobile radio wireless communication networks.

Acquisition of Clearnet

  1. In the 1999/2000 period Telus acquired through merger the high performing Clearnet Communications, a cellular company that was based in Scarborough (Toronto) Ontario, which gave it foothold in the highly competitive central Canadian market (Ontario, Quebec).
  2. The company had its origins in nearby Pickering and was by 1997 outperforming the other Toronto/Ontario based cellular companies through its easily accessible product (the actual phone sold in various stores) and its high tech marketing strategy of its time, that emphasized uncluttered simplicity and a bright future outlook through its nature and animals motifs.

Fusion West Project! (Billing System Merger)

The Fusion West Project was iniated to merge billing system functionality of the K2 Billing System (Telus BC) with the KNOWbility Billing System (Telus AB) in anticipation of further development of the Oracle, EDW by Telus Mobility East, Toronto, Ontario. Continue reading

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