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Client Overview: Product Owner

ABB provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Their enterprise software portfolio offers an unparalleled range of solutions for asset performance management (Asset Suite), operations and workforce management (Service Suite), network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability.


  • Identify project stakeholders, subject matter experts and security access requirements.
  • Continue to engage business into the product development process and effectively collaborate with stakeholders to identify and validate requirements.
  • Build a product backlog in Version One tool, envision and estimate the product, and plan for incremental releases.
  • Follow Agile ceremonies (Release Planning, Spring Planning / Retro / Review, etc.) and principles throughout the product development phases.
  • Attend daily scrum stand-up meetings, prepare UML Use Cases, write User Stories and facilitate grooming sessions utilizing the Agile and Scrum methodologies.
  • Document meeting minutes and ensured that action items were tracked and issues identified / resolved.
  • Excellent communication skills with the ability to influence business stakeholders on product decisions.
  • Facilitate brainstorming sessions, document minutes and ensured that action items were tracked and issues identified/resolved.

  • Prepared UML Use Cases and User Stories utilizing Version One tool for agile development team.
  • Define project scope and deliverables and prepare current and future state swim-lane process diagrams using MS Visio.
  • Manage scrum teams and responsible for features development by Product Development.

Project Deliverables for the Service Suite, Workforce Management product:

  • Scope Definition and Project Charter for the Capacity Administrator project.
  • Business, Functional, and Non-Functional Requirements Matrix for Business Requirements Document.
  • Define security requirements and prepare Security Matrix for Security Administration application and User’s Guide.
  • UML Use Cases and Alternative Scenarios.
  • Define Features and User Stories and
  • Current (AS-IS) – Future State (TO-BE) process mapping.
  • Gap Analysis for Forecast Run, Dispatch Schedule (Gantt Chart), Fieldworker Tablet Asset Layers and Layered Maps
  • Pros and Cons Analysis for Capacity Administrator project.

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Client Overview: Senior Business Analyst

SaskTel is the leading full service communications provider in Saskatchewan, offering a wide range of products and services including competitive voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. Based in Regina, SaskTel and its wholly-owned subsidiaries have a workforce of 4,031 FTE employees.

M2M Project:

As traditional cellular accesses (i.e. one wireless handset per customer) approaches saturation, a new wave of wireless connections is emerging that will push device penetration well beyond 100%.  Emerging device types vary widely, including meters, sensors, modems, PC tablets, GPS receivers, cars and household appliances.

Machine to machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other devices of the same type. M2M can include the case of industrial instrumentation – where a device (such as a sensor or meter) to capture an event (such as temperature, inventory level, etc.), which is relayed through a network (wireless, wired or hybrid) to an application (software program), that translates the captured event into meaningful information (for example, items need to be restocked). Modern M2M communication has expanded beyond a one-to-one connection and changed into a system of networks that transmits data to personal appliances.

The M2M project will establish a machine to machine product offering with the required sale, provisioning, fulfillment, billing and assurance delivery systems and processes, to enable seamless delivery of the product to SaskTel Telecommunication customers.

Responsibilities: Senior Business Analyst

  • Identify Stakeholders and define project scope; maintain/manage project team schedule; ensure issues are identified/resolved; action items are tracked/reported
  • Facilitated working sessions to elicit business and functional requirements to prepare High Level Requirements Document for sign-off by project sponsor, business prime and key stakeholders.

Madison Square Garden

Client Overview: Senior Business Analyst

With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company’s three business segments – Madison Square Garden Sports, Media and Entertainment – work together to deliver exceptional experiences that endure for generations.



  • Knicks
  • Rangers
  • Liberty
  • Connecticut Whale

MSG Media Networks

  • (MSG & MSG+)
  • Fuse

Venues and Entertainment

  • Madison Square Garden
  • Radio City Music Hall
  • The Beacon Theatre
  • The Theater at MSG
  • The Chicago Theatre
  • The Forum
  • The Wang Theatre
  • Christmas Spectacular
  • Rockettes

Venue Systems:

The position is focused on key functional business areas including food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, facilities maintenance and incident management.

Aware Manager will be configured for the tracking of Building/Event Operation work orders and security incidents across the following MSG Holdings venues: Madison Square Garden, The Beacon Theatre, The Chicago Theatre, Radio City Music Hall.


The Venue Systems, Senior Business Analyst is primarily responsible for providing business analysis on projects and system enhancements, gathering requirements, creating test cases, and conducting IT testing in preparation for User Acceptance Testing of systems used at all of the company’s venues.

Assigned several projects and/or system enhancements that will require proper deliverables to meet with guidelines and process standards. Providing swim lane diagrams of proposed business processes and functional specifications in joint sessions with users and IT staff.

Telus Communications: Business Analyst II

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides competitive consumer offerings that include wireline, wireless, internet and Optik TV™. Telus also delivers a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. The Business Analyst of the Partner Service Management team has three key areas of business and technology focus:

  1. Delivering on Corporate, Mandated, Service Development & Strategic Initiatives
  2. Designing & executing on tactical plans that improve processes; customer experience
  3. Supporting our Sales, Marketing, and Customer CARE Operations & Strategies


  • Performed business analysis including workflow analysis, current state process mapping, and defining business, functional and non-functional requirements.
  • Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
  • Planning, designing &/or re-design of manual and automated business processes
  • Developed Pros and Cons Weighted Decision Making analysis for option recommendations.

Client Overview: Senior Business Analyst

  • Amway was founded in 1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of companies under Alticor reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010. Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements, water purifiers, air purifiers, insurance and cosmetics.
  • In 2004, Health & Beauty products accounted for nearly 60% of worldwide sales with locations in more than 80 countries and territories in the Americas, Europe, China, Japan and Korea, South East Asia, South Africa, Australia and New Zealand, Amway is a truly global company.
  • Amway was ranked No.114 among the largest global retailers by Deloitte in 2006, and No.32 among the largest private companies in the U.S. by Forbes in 2010.

Sales Order Solution Project

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture (SOA) required for the ATLAS deployment in Europe, in a manner that ensures the effective delivery of these capabilities for web services and the contact center that meet business, functional and non-functional requirements and the unique aspects of Amway’s sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

  1. Identified business processes in scope for the Sales Order Solution but limited to order capture.
  2. Consolidated/validated Business Requirements and Solution Requirements (Functional and Non-functional Requirements) with stakeholders, and SME’s for the Enterprise Services department related to Order Capture business processes and prepared spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included:
    • Distributor Registration
    • Distributor Resignation
    • Distributor Blocks and Privileges
    • Create Sales Order
    • Item Substitution and Back Order
    • Process Sales Order
    • Billing
    • Distributor Bonus
    • Awards and Line of Sponsorship
  3. Reformatted validated requirements (Business, Functional and Non-functional Requirements) for the Global eBusiness department by individual solution component.
  4. Drafted and colloborated with SDLC department to finalize Requirements definition.
  5. Prepared definition for User Stories, Use Case Diagrams (Context Models), and Use Case Scenarios.
  6. Prepared Use Case Diagrams (Context Models) and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.

The Sales Order Solution project utilized Agile software development, View full article »


Client Overview: Senior Business Analyst

HP Advanced Solutions Inc. (formerly EDS Advanced Solutions), is a subsidiary of HP Canada. It was incorporated in May 2004 and is headquartered in Victoria, British Columbia. As HP Canada’s service delivery channel, HP Advanced Solutions delivers verifiably world class business process and information technology outsourcing services in a professional environment. The PGO, Gated Governance included the Initiation Review, Planning Review, Design Review, Go Live Review, and Close Down Review gates.

The company collaborates with industry-leading partners to provide the best possible solutions for its customers. As of June 2005, HP Advanced Solutions has headquartered its operations at the Vancouver Island Technology Park, enabling its employees and consultants to deliver outstanding services in a state-of-the-art complex.

Shared File and Print Transformation!

The Shared File Print (SFP) service is the corner stone of office productivity services for users and their applications. It is the most widely used Hosting Service; used by over 35,000 BC Public Servants. The current environment consists of over 250TB of data and over 100 servers used to support the environment.

Advanced Solutions is creating a new version of the SFP architecture. The strategy involves replacing multiple Windows servers with larger Network Attached Storage (NAS) devices, as well as virtualizing print queues. View full article »

Client Overview: Senior BA/Project Manager

MAKE Technologies, Inc is a leading global provider of transformational legacy system modernization software and services. Transformation Legacy Methodology (TLM) is a methodology that empowers Make’s partners and customers to successfully modernize and maintain their mission critical IT systems with significantly less risk, time, and cost (TCO).

Founded in 1999 and headquartered in Vancouver, B.C., MAKE Technologies has guided organizations with proven methodology and tools to help their customers innovate and create agile solutions to support their customers’ demand for results, and ultimately reduce costs and increase productivity. The MAKE brand is a trusted name in enterprise legacy modernization with global service providers. Make Technologies’ Enterprise Partnerships include leading technology companies but not limited to IBM, GlobalLogic, SAIC and Oracle.

TLM Method Update Project – Phase 1!

The TLM Method Update Project was initiated to update the TLM methodology, to document the current state (As-Is) of processes and tools that have been developed while executing the method and to elicit requirements for the future state (To-Be). View full article »

Client Overview: Senior BA/PM

The Edmonton Transit System is a division of the City of Edmonton’s Transportation Department. Edmonton Transit System (ETS) operates a variety of public transportation services including buses, Light Rail Transit (LRT) and Disabled Adult Transportation Services (DATS). This includes planning bus routes and schedules, operation of buses and LRT equipment, marketing and charter services. Edmonton Transit also operates Park & Ride services for special events, including football games, and major concerts.

Edmonton Transit’s fleet encompasses over 900 buses and 74 LRT vehicles. The system covers more than 180 routes with 13 LRT stations. Edmonton Transit has five operating garages (including a LRT and DATS facility), and a customer service centre located in Churchill Station. Fleet Services Branch performs fleet maintenance in four centres, and one heavy repair facility.

Trip Planner III Project!

The primary objective of the Trip Planner III Project was to gather investment gate, business requirements for an estimated $350,000.00 enhancement to the trip planner application located at the City of Edmonton web portal.

The Information Technology Branch (ITB), Stage Gate Methodology included the Concept, Investment, Design, Implementation, Post Implementation and Post Project Evaluation gates. The platform was MS .Net Framework and future technologies may include Google Maps utilizing spatial data. View full article »


Client Overview: Senior Business Analyst

The Illinois Department on Aging helps the elderly live independently in their own homes and communities. As the population ages, services and programs for older people must evolve as well because longevity means more when quality of life is enhanced. Working with Area Agencies on Aging, community-based service providers and older people themselves, the Illinois Department on Aging strives to improve quality of life for current and future generations of older Illinoisans.

Technology Assessment Project!

The primary objective of the Technology Assessment was to review the Aging Network’s existing Information, Application, and Technical infrastructures, versus its processes and organizations, to determine and how IDOA’s shared business needs may impact technology in the future.

Consequently, the Illinois Department on Aging engaged Deloitte Consulting to perform an analysis of the Aging Network’s current systems, data sharing and reporting tools, their impact on clients and agencies, and to assist in the creation of a multi-year technology road-map aligned with the Aging Network’s strategic vision.

  • This involved site visits by the project team business analysts, project manager and program manager to 13 Area Agencies on Aging, 3 Care Coordination Units and I.D.O.A. administrative head offices; including identification of current systems in-use, data sharing and reporting tools and high-level analysis of the current state (As-Is) business processes.

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Client Overview: Senior Business Analyst

Infowave acquired its product offering with the purchase of Telispark from Deloitte Consulting in 2004. Infowave Software developed software that enabled employees to access corporate networks using wireless devices such as laptops, personal digital assistants, and mobile phones.

Echo by Infowave!

  • Its Echo by Infowave software suite was composed of configurable modules (COTS) used in field service, supply chain, and asset management operations for reliable wireless transmission of data using a PDA device or Notebook (i.e. Panasonic Toughbook) and facilitated more efficient field force operations and productivity. Infowave targeted the utility, oil and gas, government, telecom, and other vertically integrated industries.
  • The system architecture included java J2EE platform utilizing middleware (i.e. TIBCO/WBISF) that integrated with SAP, PeopleSoft, and Passport ERP(s), including Oracle databases.
  • Infowave Software partnered with IBM USA to utilize their IBM® WebSphere® Business Integration Server Foundation (WBISF) to help link business processes with software applications.

Work Order Management, Supply Chain, and Scada Solutions

  • As the Professional Services, Business Analyst, Lezlie Tanasiuk was responsible for requirements analysis, preparation of the functional specification (Solution Design Document) including wireframe mock-ups for Chevron Pipeline and Shell Oil work order management and SCADA solutions.

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