Latest Entries »

Canadian Nuclear Laboratories

Filed under: COTS — Leave a comment
December 6, 2022

Senior Business Analyst

CNL is Canada’s premier nuclear science and technology organization, and a world leader in developing nuclear technology for peaceful and innovative applications. CNL is restoring and protecting the environment, they are advancing clean energy technology, and our medical breakthroughs continue to improve the health of people around the world.

Atomic Energy of Canada Limited (AECL) has contracted CNL to manage and operate its sites and facilities across the country. It is also contracted to carry out AECL’s mandate to enable nuclear science and technology and to protect the environment by fulfilling the government of Canada’s radioactive waste and decommissioning responsibilities. In turn, AECL sets the direction and oversees the contract.

Responsibilities:

  • As an independent IT Consultant, I sat on a bench for CNL to provide business analysis that involved liaising between IT and the various business units to elicit and document user requirements and priorities using the MoSCoW method.
  • The Integrated Search Project involved facilitating requirements gathering sessions and eventual RFI preparation for vendor response and selection of a COTS solution to be used to search for documents previously uploaded to multiple repositories.
Comment

Hitachi Energy

Filed under: COTS, Work Order Management — Leave a comment
March 31, 2019

Product Owner

Hitachi Energy provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Their enterprise software portfolio offers an unparalleled range of solutions for asset performance management (Asset Suite), operations and workforce management (Service Suite), network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability.

Responsibilities:

  • Identify project stakeholders, subject matter experts and security access requirements.
  • Continue to engage business into the product development process and effectively collaborate with stakeholders to identify and validate requirements.
  • Build a product backlog in Version One tool, envision and estimate the product, and plan for incremental releases.
  • Follow Agile ceremonies (Release Planning, Spring Planning / Retro / Review, etc.) and principles throughout the product development phases.
  • Attend daily scrum stand-up meetings, prepare UML Use Cases, write User Stories and facilitate grooming sessions utilizing the Agile and Scrum methodologies.
  • Document meeting minutes and ensured that action items were tracked and issues identified / resolved.
  • Excellent communication skills with the ability to influence business stakeholders on product decisions.

  • Facilitate brainstorming sessions, document minutes and ensured that action items were tracked and issues identified/resolved.

  • Prepared UML Use Cases and User Stories utilizing Version One tool for agile development team.
  • Define project scope and deliverables and prepare current and future state swim-lane process diagrams using MS Visio.
  • Manage scrum teams and responsible for features development by Product Development.

Hitachi Energy utilized Agile software development:

Agile methods break tasks into small increments with minimal planning, each iteration involves a team working through a full software development cycle including planning, requirements analysis, design, coding, unit testing, and acceptance testing when a working product is demonstrated to stakeholders.

Project Deliverables for the Service Suite, Workforce Management product:
  • Scope Definition and Project Charter for the Capacity Administrator project.
  • Business, Functional, and Non-Functional Requirements Matrix for Business Requirements Document.
  • Define security requirements and prepare Security Matrix for Security Administration application and User’s Guide.
  • UML Use Cases and Alternative Scenarios.
  • Define Features and User Stories and
  • Current (AS-IS) – Future State (TO-BE) process mapping.
  • Gap Analysis for Forecast Run, Dispatch Schedule (Gantt Chart), Fieldworker Tablet Asset Layers and Layered Maps
  • Pros and Cons Analysis for Capacity Administrator project.
Comment

SaskTel Telecomunication

Filed under: M2M, Telecommunications — Leave a comment
December 31, 2014

Senior Business Analyst

SaskTel is the leading full service communications provider in Saskatchewan, offering a wide range of products and services including competitive voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. Based in Regina, SaskTel and its wholly-owned subsidiaries have a workforce of 4,031 FTE employees.

M2M Project:

As traditional cellular accesses (i.e. one wireless handset per customer) approaches saturation, a new wave of wireless connections is emerging that will push device penetration well beyond 100%.  Emerging device types vary widely, including meters, sensors, modems, PC tablets, GPS receivers, cars and household appliances.

Machine to machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other devices of the same type. M2M can include the case of industrial instrumentation – where a device (such as a sensor or meter) to capture an event (such as temperature, inventory level, etc.), which is relayed through a network (wireless, wired or hybrid) to an application (software program), that translates the captured event into meaningful information (for example, items need to be restocked). Modern M2M communication has expanded beyond a one-to-one connection and changed into a system of networks that transmits data to personal appliances.

The M2M project will establish a machine to machine product offering with the required sale, provisioning, fulfillment, billing and assurance delivery systems and processes, to enable seamless delivery of the product to SaskTel Telecommunication customers.

Responsibilities: 

  • Identify Stakeholders and define project scope; maintain/manage project team schedule; ensure issues are identified/resolved; action items are tracked/reported
  • Facilitated working sessions to elicit business and functional requirements to prepare High Level Requirements Document for sign-off by project sponsor, business prime and key stakeholders.
Comment

Madison Square Garden

Filed under: Incident Management, Media, Work Order Management — Leave a comment
June 28, 2013

Senior Business Analyst

With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company’s three business segments – Madison Square Garden Sports, Media and Entertainment – work together to deliver exceptional experiences that endure for generations.

About Madison Square Garden Entertainment Corp.

Brands: Brands

Sports:

  • Knicks
  • Rangers
  • Liberty
  • Connecticut Whale

MSG Media Networks:

  • (MSG & MSG+)
  • Fuse

Venues and Entertainment:

  • Madison Square Garden
  • Radio City Music Hall
  • The Beacon Theatre
  • Hulu Theatre
  • The Theater at MSG
  • The Chicago Theatre
  • MSG Sphere
  • Christmas Spectacular
  • The Radio City Rockettes
  • TAO Group Hospitality
  • Boston Calling Music Festival
  • MSG Networks
  • Garden of Dreams

Venue Systems:

The position is focused on key functional business areas including food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, facilities maintenance and incident management.

Aware Manager will be configured for the tracking of Building/Event Operation work orders and security incidents across the following MSG Holdings venues: Madison Square Garden, The Beacon Theatre, The Chicago Theatre, Radio City Music Hall.

Responsibilities:

  • The Venue Systems, Senior Business Analyst is primarily responsible for providing business analysis on projects and system enhancements, gathering requirements, creating test cases, and conducting IT testing in preparation for User Acceptance Testing of systems used at all of the company’s venues.
  • Assigned several projects and/or system enhancements that will require proper deliverables to meet with guidelines and process standards. Providing swim lane diagrams of proposed business processes and functional specifications in joint sessions with users and IT staff.
Comment

TELUS Communications

Filed under: Order Capture, Order Management, Regulatory, Telecommunications — Leave a comment
August 20, 2012

Business Analyst II

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides competitive consumer offerings that include wireline, wireless, internet and Optik TV™. Telus also delivers a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. The Business Analyst of the Partner Service Management team has three key areas of business and technology focus:

  • Delivering on Corporate, Mandated, Service Development & Strategic Initiatives
  • Designing & executing on tactical plans that improve processes; customer experience
  • Supporting our Sales, Marketing, and Customer CARE Operations & Strategies

Responsibilities:

  • Performed business analysis including workflow analysis, current state process mapping, and defining business, functional and non-functional requirements.
  • Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
  • Planning, designing &/or re-design of manual and automated business processes
  • Developed Pros and Cons Weighted Decision Making analysis for option recommendations.
Comment

Amway Corporation

Filed under: Billing, ERP, Order Capture, Order Management — Leave a comment
October 20, 2011

Senior Business Analyst

Amway Corporation was founded in 1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of companies under Alticor reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010. Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements, water purifiers, air purifiers, insurance and cosmetics.

  • In 2004, Health & Beauty products accounted for nearly 60% of worldwide sales with locations in more than 80 countries and territories in the Americas, Europe, China, Japan and Korea, South East Asia, South Africa, Australia and New Zealand, Amway is a truly global company.
  • Amway was ranked No.114 among the largest global retailers by Deloitte in 2006, and No.32 among the largest private companies in the U.S. by Forbes in 2010.

Sales Order Solution Project

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture (SOA) required for the ATLAS deployment in Europe, in a manner that ensures the effective delivery of these capabilities for web services and the contact center that meet business, functional and non-functional requirements and the unique aspects of Amway’s sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

  1. Identified business processes in scope for the Sales Order Solution but limited to order capture.
  2. Consolidated/validated Business Requirements and Solution Requirements (Functional and Non-functional Requirements) with stakeholders, and SME’s for the Enterprise Services department related to Order Capture business processes and prepared spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included:
    • Distributor Registration
    • Distributor Resignation
    • Distributor Blocks and Privileges
    • Create Sales Order
    • Item Substitution and Back Order
    • Process Sales Order
    • Billing
    • Distributor Bonus
    • Awards and Line of Sponsorship
  3. Reformatted validated requirements (Business, Functional and Non-functional Requirements) for the Global eBusiness department by individual solution component.
  4. Drafted and colloborated with SDLC department to finalize Requirements definition.
  5. Prepared definition for User Stories, Use Case Diagrams (Context Models), and Use Case Scenarios.
  6. Prepared Use Case Diagrams (Context Models) and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.
Comment

HP Advanced Solutions Inc.

Filed under: Hosting-Services, Infrastructure — Leave a comment
March 3, 2011

Senior Business Analyst

HP Advanced Solutions Inc. (formerly EDS Advanced Solutions), is a subsidiary of HP Canada. It was incorporated in May 2004 and is headquartered in Victoria, British Columbia. As HP Canada’s service delivery channel, HP Advanced Solutions delivers verifiably world class business process and information technology outsourcing services in a professional environment. The PGO, Gated Governance included the Initiation Review, Planning Review, Design Review, Go Live Review, and Close Down Review gates.

The company collaborates with industry-leading partners to provide the best possible solutions for its customers. As of June 2005, HP Advanced Solutions has headquartered its operations at the Vancouver Island Technology Park, enabling its employees and consultants to deliver outstanding services in a state-of-the-art complex.

Shared File and Print Transformation!

The Shared File Print (SFP) service is the corner stone of office productivity services for users and their applications. It is the most widely used Hosting Service; used by over 35,000 BC Public Servants. The current environment consists of over 250TB of data and over 100 servers used to support the environment.

Advanced Solutions is creating a new version of the SFP architecture. The strategy involves replacing multiple Windows servers with larger Network Attached Storage (NAS) devices, as well as virtualizing print queues. View full article »

Read More & Comment

Make Technologies, Inc.

Filed under: Legacy Modernization — Leave a comment
July 27, 2010

Senior Business Analyst/Project Manager

MAKE Technologies, Inc is a leading global provider of transformational legacy system modernization software and services. Transformation Legacy Methodology (TLM) is a methodology that empowers Make’s partners and customers to successfully modernize and maintain their mission critical IT systems with significantly less risk, time, and cost (TCO).

Founded in 1999 and headquartered in Vancouver, B.C., MAKE Technologies has guided organizations with proven methodology and tools to help their customers innovate and create agile solutions to support their customers’ demand for results, and ultimately reduce costs and increase productivity. The MAKE brand is a trusted name in enterprise legacy modernization with global service providers. Make Technologies’ Enterprise Partnerships include leading technology companies but not limited to IBM, GlobalLogic, SAIC and Oracle.

TLM Method Update Project

The TLM Method Update Project was initiated to update the TLM methodology, to document the current state (As-Is) of processes and tools that have been developed while executing the method and to elicit requirements for the future state (To-Be). View full article »

Read More & Comment

City of Edmonton, ETS

Filed under: Trip Planner — Leave a comment
August 26, 2008

Senior Business Analyst/Project Manager

The Edmonton Transit System is a division of the City of Edmonton’s Transportation Department. Edmonton Transit System (ETS) operates a variety of public transportation services including buses, Light Rail Transit (LRT) and Disabled Adult Transportation Services (DATS). This includes planning bus routes and schedules, operation of buses and LRT equipment, marketing and charter services. Edmonton Transit also operates Park & Ride services for special events, including football games, and major concerts.

Edmonton Transit’s fleet encompasses over 900 buses and 74 LRT vehicles. The system covers more than 180 routes with 13 LRT stations. Edmonton Transit has five operating garages (including a LRT and DATS facility), and a customer service centre located in Churchill Station. Fleet Services Branch performs fleet maintenance in four centres, and one heavy repair facility.

Trip Planner III Project!

The primary objective of the Trip Planner III Project was to gather investment gate, business requirements for an estimated $350,000.00 enhancement to the trip planner application located at the City of Edmonton web portal.

ETS Trip Planner

The Information Technology Branch (ITB), Stage Gate Methodology included the Concept, Investment, Design, Implementation, Post Implementation and Post Project Evaluation gates. The platform was MS .Net Framework and future technologies may include Google Maps utilizing spatial data. View full article »

Read More & Comment

Illinois Department on Aging

Filed under: Business Intelligence, Case Management, COTS, Data Warehouse, Healthcare — Leave a comment
June 14, 2007

Senior Business Analyst

The Illinois Department on Aging (IDOA), located in Springfield, IL helps the elderly live independently in their own homes and communities. As the population ages, services and programs for older people must evolve as well because longevity means more when quality of life is enhanced. Working with Area Agencies on Aging, community-based service providers and older people themselves, the Illinois Department on Aging strives to improve quality of life for current and future generations of older Illinoisans.

Technology Assessment Project!

The primary objective of the Technology Assessment was to review the Aging Network’s existing Information, Application, and Technical infrastructures, versus its processes and organizations, to determine and how IDOA’s shared business needs may impact technology in the future.

Consequently, the Illinois Department on Aging engaged Deloitte Consulting to perform an analysis of the Aging Network’s current systems, data sharing and reporting tools, their impact on clients and agencies, and to assist in the creation of a multi-year technology road-map aligned with the Aging Network’s strategic vision.

  • This involved site visits by the project team business analysts, project manager and program manager to 13 Area Agencies on Aging, 3 Care Coordination Units and I.D.O.A. administrative head offices; including identification of current systems in-use, data sharing and reporting tools and high-level analysis of the current state (As-Is) business processes.

View full article »

Read More & Comment

Infowave Software, Inc.

Filed under: COTS, ERP, SCADA, Supply Chain, Work Order Management — Leave a comment
December 30, 2005

Senior Business Analyst

Infowave acquired its product offering with the purchase of Telispark from Deloitte Consulting in 2004. Infowave Software developed software that enabled employees to access corporate networks using wireless devices such as laptops, personal digital assistants, and mobile phones.

Echo by Infowave!

  • Its Echo by Infowave software suite was composed of configurable modules (COTS) used in field service, supply chain, and asset management operations for reliable wireless transmission of data using a PDA device or Notebook (i.e. Panasonic Toughbook) and facilitated more efficient field force operations and productivity. Infowave targeted the utility, oil and gas, government, telecom, and other vertically integrated industries.

  • The system architecture included java J2EE platform utilizing middleware (i.e. TIBCO/WBISF) that integrated with SAP, PeopleSoft, and Passport ERP(s), including Oracle databases.

  • Infowave Software partnered with IBM USA to utilize their IBM® WebSphere® Business Integration Server Foundation (WBISF) to help link business processes with software applications.

Work Order Management, Supply Chain, and Scada Solutions

  • As the Professional Services, Business Analyst, Lezlie Tanasiuk was responsible for requirements analysis, preparation of the functional specification (Solution Design Document) including wireframe mock-ups for Chevron Pipeline and Shell Oil work order management and SCADA solutions.

View full article »

Read More & Comment

Fountain Tire

Filed under: Billing, ERP, Financial, POS — Leave a comment
June 29, 2004

Lead Business Analyst

As a nationally recognized tire dealer in Canada, Fountain Tire offers a wide range of car, truck, and trailer tires, as well as complete automotive services, for any make and model of vehicle.

First started in 1956 in Wainwright, Alberta, by Bill Fountain, Fountain Tire expertly combines key factors such as experienced owners, licensed automotive technicians, and quality products to form a company driven to serve. Today, it has over 140 stores spanning as far west as Victoria, British Columbia and as far east as Thunder Bay, Ontario.

End of Day / End of Month Project!

The primary objective of the End of Day / End of Month Project (Business Process Re-Engineering) was to identify functional processes and document procedures to facilitate the streamlining of Fountain Tire’s, Financial Charges and Customer Statement processes. View full article »

Read More & Comment

Telus Mobility

Filed under: Billing, Regulatory, Telecommunications — Leave a comment
April 29, 2001

Business Analyst

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video. The company is based in Burnaby, British Columbia. Telus utilizes CDMA 2000, IDEN, and HSPA+-based mobility phone networks.

Telus Communications

  1. Telus Communications (Alberta) was created in 1990 by the government of Alberta as a holding company in order to facilitate the privatization of a crown corporation, the Alberta Government Telephones Commission (AGT).

  2. In 1995, it acquired Edmonton Telephones (Ed Tel) from the City of Edmonton making Telus the owner of all telephone service in the province.

  3. In 1996, Telus was introduced to the public as the consumer brand, replacing AGT and EdTel.

  4. In 1999, Telus Corporation was created by the merger of Telus (Alberta) and BCTel with the new entity retaining the Telus name. As a result of the merger Telus became Canada’s second largest telcom with 22% of market share compared to Bell Canada’s 42%.

Telus Mobility, a public company, is one of Canada’s leading telecommunication companies that operates specialized mobile radio wireless communication networks.

Acquisition of Clearnet

  1. In the 1999/2000 period Telus acquired through merger the high performing Clearnet Communications, a cellular company that was based in Scarborough (Toronto) Ontario, which gave it foothold in the highly competitive central Canadian market (Ontario, Quebec).

  2. The company had its origins in nearby Pickering and was by 1997 outperforming the other Toronto/Ontario based cellular companies through its easily accessible product (the actual phone sold in various stores) and its high tech marketing strategy of its time, that emphasized uncluttered simplicity and a bright future outlook through its nature and animals motifs.

Fusion West Project! (Billing System Merger)

The Fusion West Project was iniated to merge billing system functionality of the K2 Billing System (Telus BC) with the KNOWbility Billing System (Telus AB) in anticipation of further development of the Oracle, EDW by Telus Mobility East, Toronto, Ontario. View full article »

Read More & Comment

I.C.B.C. Source Data Quality Project

Filed under: Business Intelligence, Claims Management, Data Warehouse — Leave a comment
December 30, 2000

Business Systems Analyst

The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. They are also responsible for driver licensing, and vehicle licensing and registration.

Source Data Quality Project:

The Source Data Quality Project was a sub-project of the Crime, Crash, Contravention and Corporate Data Warehouse projects.

  • The primary objective was to investigate issues and analyze data to identify the root cause of data quality issues and drive practical solutions to root causes to address problems.

View full article »

Read More & Comment

I.C.B.C. Intersection Safety Camera Program

Filed under: Claims Management, Red Light Camera — 1 Comment
April 29, 1999

Business Analyst

The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. They are also responsible for driver licensing, and vehicle licensing and registration.

Intersection Safety Camera Program:

The primary objective of the I.C.B.C., Intersection Safety Camera Program was to gather business requirements for an estimated $13,800,000.00 project with the plan to rotate 30 red light cameras and deploy decoy units at 120 provincial and municipal intersections.

A team of two business analysts were engaged to jointly facilitate the JAD sessions and elicit requirements, determine business rules and obtain consensus with all participants to ensure a shared understanding.

View full article »

Read More & Comment

Alcatel – Lucent

Filed under: SCADA, Telecommunications — Leave a comment
November 29, 1997

Data Analyst

Alcatel-Lucent is a global telecommunications corporation, headquartered in the 7th arrondissement (one of the 20 arrondissements administrative districts) of Paris, France. It provides telecommunications solutions to service providers, enterprises and governments around the world, enabling these customers to deliver voice, data and video services.

The company focuses on fixed, mobile, and converged broadband networking hardware, IP technologies, software, and services. It leverages the technical and scientific expertise of Bell Labs, one of the largest innovation and R&D houses in the communications industry. Alcatel-Lucent has operations in more than 130 countries, including Alcatel – Lucent Canada.

Jubilee Line Extension Project!

  • Participated in development of the train control system for the Jubilee Line Extension Project of the London Underground (the Tube) as the data coordinator to gather data requirements for C++ development.

View full article »

Read More & Comment

Ministry of Housing and Social Development

Filed under: Case Management, Financial — Leave a comment
April 29, 1997

Quality Assurance Analyst

The Ministry of Housing and Social Development is a provincial government agency that provides assistance to British Columbian in need of social services and housing.

System Services Division, Quality Assurance

Financial Management Information System (FMIS) and Social Workers System (SWS)

Responsiblilities included administation of a disciplined quality assurance and implementation process, including enforcement of quality standards and guidelines for application development, project deliverables and detailed implementation and conversion plans to ensure that quality end-solutions were migrated to production environments for the Financial Management Information System (FMIS) and Social Workers System (SWS). View full article »

Read More & Comment