Category: Order Management


Telus Communications: Business Analyst II

Telus (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides competitive consumer offerings that include wireline, wireless, internet and Optik TV™. Telus also delivers a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. The Business Analyst of the Partner Service Management team has three key areas of business and technology focus:

  1. Delivering on Corporate, Mandated, Service Development & Strategic Initiatives
  2. Designing & executing on tactical plans that improve processes; customer experience
  3. Supporting our Sales, Marketing, and Customer CARE Operations & Strategies

Responsibilities:

  • Performed business analysis including workflow analysis, current state process mapping, and defining business, functional and non-functional requirements.
  • Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
  • Planning, designing &/or re-design of manual and automated business processes
  • Developed Pros and Cons Weighted Decision Making analysis for option recommendations.
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Client Overview: Senior Business Analyst

  • Amway was founded in 1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of companies under Alticor reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010. Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements, water purifiers, air purifiers, insurance and cosmetics.
  • In 2004, Health & Beauty products accounted for nearly 60% of worldwide sales with locations in more than 80 countries and territories in the Americas, Europe, China, Japan and Korea, South East Asia, South Africa, Australia and New Zealand, Amway is a truly global company.
  • Amway was ranked No.114 among the largest global retailers by Deloitte in 2006, and No.32 among the largest private companies in the U.S. by Forbes in 2010.

Sales Order Solution Project

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture (SOA) required for the ATLAS deployment in Europe, in a manner that ensures the effective delivery of these capabilities for web services and the contact center that meet business, functional and non-functional requirements and the unique aspects of Amway’s sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

  1. Identified business processes in scope for the Sales Order Solution but limited to order capture.
  2. Consolidated/validated Business Requirements and Solution Requirements (Functional and Non-functional Requirements) with stakeholders, and SME’s for the Enterprise Services department related to Order Capture business processes and prepared spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included:
    • Distributor Registration
    • Distributor Resignation
    • Distributor Blocks and Privileges
    • Create Sales Order
    • Item Substitution and Back Order
    • Process Sales Order
    • Billing
    • Distributor Bonus
    • Awards and Line of Sponsorship
  3. Reformatted validated requirements (Business, Functional and Non-functional Requirements) for the Global eBusiness department by individual solution component.
  4. Drafted and colloborated with SDLC department to finalize Requirements definition.
  5. Prepared definition for User Stories, Use Case Diagrams (Context Models), and Use Case Scenarios.
  6. Prepared Use Case Diagrams (Context Models) and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.

The Sales Order Solution project utilized Agile software development, Continue reading

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