Madison Square Garden

Client Overview: Senior Business Analyst

With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company’s three business segments – Madison Square Garden Sports, Media and Entertainment – work together to deliver exceptional experiences that endure for generations.



  • Knicks
  • Rangers
  • Liberty
  • Connecticut Whale

MSG Media Networks

  • (MSG & MSG+)
  • Fuse

Venues and Entertainment

  • Madison Square Garden
  • Radio City Music Hall
  • The Beacon Theatre
  • The Theater at MSG
  • The Chicago Theatre
  • The Forum
  • The Wang Theatre
  • Christmas Spectacular
  • Rockettes

Venue Systems:

The position is focused on key functional business areas including food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, facilities maintenance and incident management.

Aware Manager will be configured for the tracking of Building/Event Operation work orders and security incidents across the following MSG Holdings venues: Madison Square Garden, The Beacon Theatre, The Chicago Theatre, Radio City Music Hall.


The Venue Systems, Senior Business Analyst is primarily responsible for providing business analysis on projects and system enhancements, gathering requirements, creating test cases, and conducting IT testing in preparation for User Acceptance Testing of systems used at all of the company’s venues.

Assigned several projects and/or system enhancements that will require proper deliverables to meet with guidelines and process standards. Providing swim lane diagrams of proposed business processes and functional specifications in joint sessions with users and IT staff.