Client Overview: Senior BA/PM

The Edmonton Transit System is a division of the City of Edmonton’s Transportation Department. Edmonton Transit System (ETS) operates a variety of public transportation services including buses, Light Rail Transit (LRT) and Disabled Adult Transportation Services (DATS). This includes planning bus routes and schedules, operation of buses and LRT equipment, marketing and charter services. Edmonton Transit also operates Park & Ride services for special events, including football games, and major concerts.

Edmonton Transit’s fleet encompasses over 900 buses and 74 LRT vehicles. The system covers more than 180 routes with 13 LRT stations. Edmonton Transit has five operating garages (including a LRT and DATS facility), and a customer service centre located in Churchill Station. Fleet Services Branch performs fleet maintenance in four centres, and one heavy repair facility.

Trip Planner III Project!

The primary objective of the Trip Planner III Project was to gather investment gate, business requirements for an estimated $350,000.00 enhancement to the trip planner application located at the City of Edmonton web portal.

http://etstripplanner.edmonton.ca/PlanYourTrip.aspx

The Information Technology Branch (ITB), Stage Gate Methodology included the Concept, Investment, Design, Implementation, Post Implementation and Post Project Evaluation gates. The platform was MS .Net Framework and future technologies may include Google Maps utilizing spatial data.

  • Facilitated group meetings and structured walkthroughs to elicit and validate functional and non-functional requirements from Subject Matter Experts (SME), business stakeholders and functional management.
  • Shadowed call centre agents to produce Use Cases and Swim-lane process flow diagrams for both As-Is and To-Be states. Facilitated requirements review sessions to validate / prioritize requirements and discussed acceptable system solutions or alternatives to produce the Business Requirements and obtain sign-off by the project sponsor and key stakeholders.
  • Conducted a Fit-Gap Analysis to determine whether the present Trip Planner application fit business requirements and identified any such gaps in required functionality.
  • Developed the Project Charter for the Trip Planner III Project to determine scope by completing the Work Breakdown Structure (WBS) and decomposition of project activities by phase into work packages to create estimate worksheets and provide Cost Budget Estimates.
  • Identified, logged and maintained project issues using Share Point on the City of Edmonton, intranet portal and adjusted project baseline using MS Project concerning the Trip Planner III Project.
  • Prepared the Investment Gate meeting presentation to introduce concepts, make recommendations and present findings for the Investment Gate to the Steering Committee and acquire budget approval from the project sponsor in order to proceed to the Design Gate for the Trip Planner III Project.
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