Client Overview: Senior Business Analyst

The Illinois Department on Aging helps the elderly live independently in their own homes and communities. As the population ages, services and programs for older people must evolve as well because longevity means more when quality of life is enhanced. Working with Area Agencies on Aging, community-based service providers and older people themselves, the Illinois Department on Aging strives to improve quality of life for current and future generations of older Illinoisans.

Technology Assessment Project!

The primary objective of the Technology Assessment was to review the Aging Network’s existing Information, Application, and Technical infrastructures, versus its processes and organizations, to determine and how IDOA’s shared business needs may impact technology in the future.

Consequently, the Illinois Department on Aging engaged Deloitte Consulting to perform an analysis of the Aging Network’s current systems, data sharing and reporting tools, their impact on clients and agencies, and to assist in the creation of a multi-year technology road-map aligned with the Aging Network’s strategic vision.

  • This involved site visits by the project team business analysts, project manager and program manager to 13 Area Agencies on Aging, 3 Care Coordination Units and I.D.O.A. administrative head offices; including identification of current systems in-use, data sharing and reporting tools and high-level analysis of the current state (As-Is) business processes.

  • Lezlie Tanasiuk was charged with documented the As-Is (Current State) section of identified business functions for the Illinois Department on Aging, “Case Coordination Units” portion of the Deloitte Consulting final deliverable that included Intake, Eligibility, Assessment, Case Management, Care Planning, Self Services, Billing, Payments, Provider Management, Reporting, Service Planning, Information and Assistance, Incidents/Complaints/Claims, Quality Assurance, Program Administration and Contacting.
  • Subsequently, prepared the To-Be Data Warehouse definition for the IDOA, Strategic Technology Roadmap Outline.
  • Conducted research and consequently Deloitte made recommendations for the Commercial off-the-shelf (COTS), case management solution Harmony (formerly known as Synergy).